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What is SBM's e-PAY service?
SBM's e-PAY is a service that allows you to 'see and pay' various bills over SBM Internet Banking, 24 hours a day, 365 days a year. Instead of using a cheque or standing in queues, you can pay the biller directly from your SBM account using the e-PAY service.
You can also set up your payment instructions for a later date. Payments will be processed on those scheduled dates and sent to your billers. You can also set up AutoPay instructions for your bills and specify an upper limit for payments. Bills within this specified limit will get automatically processed for payment whenever they are due.
The e-PAY service is available in various cities across the country and you can now make payments to several billers in your region. To see the complete list of billers to whom you can make payments and to read the Frequently Asked Questions in respect of these billers click here.
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Who can I pay using SBM e-PAY?
Using e-PAY you can pay bills of various Electricity, Telephone, Mobile, Credit Card, Gas and Insurance companies. You can pay the bills of the billers that you have registered for with the Bank using Internet Banking or by submitting the e-PAY Registration Form at the branch.
Billers you can pay using e-PAY fall under three categories:
View and Pay Bill - In case of such billers, the bills can be viewed at www.OnlineSBM.com before payment. This will be in addition to the paper bills received by you. You need to add each biller in respect of whom you want to avail of the e-PAY facility. The bills will be presented to you from the next billing cycle and you can make payments through e-PAY against such electronic bills (eg MTNL Mumbai, LIC).
Pay Bill - These are billers who present bills only in the paper format, and hence no bills will be presented at www.OnlineSBM.com. However, such billers accept payments electronically. You can therefore make payments immediately to such billers after you have added them online to your biller list. In such cases it is advisable that you keep your bill handy while making payments on www.OnlineSBM.com (eg Hutch Delhi, RPG Cellular Chennai).
Payment Only - These are entities who do not normally raise bills, but directly accept payments (eg charities - CRY, Trusts - Siddhivinayak Temple). You can therefore make payments immediately to such entities after you have added them to your biller list.
To see the complete list of billers to whom you can make payments and to read the Frequently Asked Questions in respect of these billers, click here.
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How do I start using the e-PAY service?
To use e-PAY, you first need to be a registered user of SBM Internet Banking. You can then log into www.OnlineSBM.com and start using the features of e-PAY by clicking on the Bill Payment option.
You can add a biller using the "Add Billers" option. To add a biller to your personal list of billers, select the city and then select the biller. You will need to provide a Nickname and certain Biller Specific Details, as described below:
- Nickname - is the reference name for a biller that you have added (eg Hutch, Home)
- Biller Specific Details - are used identify your account with the biller and are mentioned on every paper bill sent to you by the biller. For instance, to add MTNL as a biller the Biller Specific Details that you need to provide are the 'Customer Account Number' and the 'Telephone Number'. Please provide such information accurately so as to facilitate us and the biller to relate to your service correctly. We suggest that you keep a recent bill with you handy when you input the Biller Specific Details.
You can also register your billers by downloading the e-PAY form from the site or picking up an e-PAY form at your branch. Fill in the biller details, sign the form and submit the same at your branch.
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When will I receive my bill on www.OnlineSBM.com after I register? When can I pay?
After you register, it typically takes between 7 days - 20 days to register your request with the biller. For "View and Pay Bill" billers, you would receive an electronic bill on www.OnlineSBM.com within 31 days of registration (where the billers generate a monthly bill). The bills will be presented to you from the next billing cycle and you can make payments through e-PAY only against such electronic bills.
For "Pay Bill" and "Payment Only" billers, you can make a payment immediately after you have added the biller online to your biller list.
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Can I pay someone else's bill?
Yes, you can pay someone else's bill. To do so you will have to add the Biller Specific Details of the person whose bill is to be paid.
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How does a biller know that I am using the Bank's service?
You need to provide your Biller Specific Details while adding a biller. We will verify and confirm the association with the biller so that bills can be presented to you and you can make payments.
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What acknowledgement/receipt do I get for a payment made through e-PAY?
For each payment made through e-PAY, you get an instant electronic acknowledgement/receipt that has a Transaction Reference Number. You have the option of printing this receipt for your records.
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What is "AutoPay"?
The 'AutoPay' option is a standing instruction that you can set up for a "View and Pay Bill" biller that you have registered for. You can also fix an upper limit for payments. Bills within this specified limit will get automatically processed for payment whenever they are due. Each bill for amount greater than the specified can only be paid against your specific authority.
You can cancel or modify the AutoPay option for the biller through the "Edit AutoPay" option under the Bill Payment section.
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How do I view the payments I have made in past?
Payments that you have made in the past that are already processed can be viewed using the "View Payments" option under the Bill Payment section. You can also take a printout of the paid bills. A payment that you have scheduled for a future date will be available under the "Scheduled Payments" option under the Bill Payment section.
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What are the other features available on e-PAY?
Through e-PAY, you can receive electronic bills, make payments and set up and manage various billers. Click here to view a detailed description of each of the options available under the Bill Payment section at www.OnlineSBM.com
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Are there any charges for using this service?
No, there are no charges for using the e-PAY service. It is free!
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Will I still receive my paper bill?
Yes, you will continue to receive your paper bill as usual from your biller.
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What happens if I have a dispute with a Biller on the bills paid over e-PAY?
The Bank shall assist you in every possible manner to provide you with information on the bills presented and payments that you have made. However, please note that the Bank is not responsible for settling disputes between the biller and you relating to the bill payments. For any specific charge that you might wish to dispute or discuss in a specific bill, you would need to contact the biller directly.
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What are the consequences of not paying a bill that is presented to me?
We will not be able to make a payment to the biller unless you specifically authorise a payment. You could provide this authorisation online either on a case-to-case basis or through the AutoPay feature in respect of bills within the upper limit fixed by you. Accordingly, should you not pay a bill that is presented to you the specific terms and conditions laid down by biller for late or non-payment of bill could become applicable.
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Can I cancel my registration request?
Yes, you can cancel your registration request for a biller by using "Delete Biller" option available under the Bill Payment section. After you have cancelled your registration for a biller, you will not be able to receive electronic bills or make payments to that biller.
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