Dear Valued Customer,

Thanks to your continued patronage, the Bank has once again turned in a strong performance for the year ended March 2015 with a 23% growth in profits over the previous year. We take this opportunity to re-dedicate ourselves towards continued excellence in rendering the best in class services and bringing to you a large array of digital banking products to make your banking experience all the more convenient and enjoyable. It gives us immense satisfaction that our Digital Channels are being used extensively by our customers and 68% of our banking transactions are now being done on these channels.

You would be aware that our theme for the current year is 'Banker to Digital India'. May I share with you some of the technology initiatives launched recently for further enhancing your digital banking experience with us:

• SBI mCash: Enables you to transfer money to anyone by just knowing their mobile number or e-mail ID, irrespective of whether they bank with SBI or not.
• Quick Transfer: Enables you to send upto Rs. 5000/- to anyone through mobile banking without registration of beneficiary.
• SBI Quick:Access basic banking services through a simple Missed Call or an SMS.
• Online Overdraft against Fixed Deposit: Provides instant overdraft facility against e-TDR/e-STDR through Internet Banking.
• Online Loan against shares: This online facility enables you to apply for loan against shares which are held in your Demat Account of SBI Cap Securities. The whole processing is fully automated and the loan amount gets credited to your account without any visits to the branch.
• Online Loan Application Portal: A platform to apply for Home/Car/Education/Personal loans. Also enables you to check your loan eligibility and get instant e-approval.
• Digital Banking Outlets: Experience state-of-the-art digital banking at "sbiINTOUCHLite" branches already live at select centres. We propose to scale up the numbers during the current year.
• Tie up with m-Commerce/e-Commerce players: The Bank has entered into MoUs with leading e-commerce players like Amazon & Snapdeal to explore ways to make your shopping experience smoother and happier. We are running very exciting and attractive cash back deals for you from time to time.
• SBI e-corners: 24 X 7 facilities to deposit, withdraw, transfer money, update passbook and use host of other facilities
• Contactless Debit Card: Enables you to make fast, convenient and secure payment for everyday purchases by simply tapping your card.
• State Bank Tech Learning Centre: Equips you to take advantage of the latest technology at SBI through interactive learning programmes held across the country. Also, view tutorials on various functionalities by visiting our page on You Tube.

The current year will be a transformational year for your Bank with 20,000+ branches of State Bank Group being migrated to a more resilient internet network and launching of more products and services on digital platform, including mobile wallets to provide enhanced customer experience. I would be happy to have your views, thoughts and expectations from us through Facebook, Twitter and LinkedIn.

    

I shall be regularly updating you on the new initiatives taken by the Bank to provide you a delightful banking experience.

Best wishes,

Arundhati Bhattacharya
Chairman