FAQ for Payers who are making payment using SB Collect:

 
 

1. What is SB Collect?

A Unique Payment Solution from State Bank of India to its Corporate Customers for collection of funds online from receivers of their goods & services. User friendly flow through Onlinesbi.

State Bank Collect has been specially designed and developed for the benefit of:

  • Schools, Colleges, Educational Institutes
  • Government Departments, PSUs
  • Corporates
  • Hospitals, Clubs, Trusts etc.
 

2. How to make payment by customer

A payer who is desirous to pay to the corporate for goods & services he has availed can pay by doing following activities:

  • Selects "State Bank Collect" Link in home page of www.onlinesbi.com.
  • Reads Disclaimer Clause and clicks on check box to proceed for payment.
  • Selects State of Corporate/Institution from the drop down menu.
  • Selects Type of Corporate/Institution from the drop down menu.
  • Clicks on ‘Go’ button.
  • Selects the Name of the Corporate/institution from the drop down menu.
  • Clicks ‘Submit’ button.
  • Selects Payment Category from the drop down menu.
  • Clicks Submit button.
  • The State Bank Collect Payment page of the Corporate/Institution will appear. Payer inputs the details in the page (Example - Roll no., Name, Section, Fee amount, DOB, mobile number, captcha etc).
  • Clicks Submit button.
  • The State Bank Collect payment verification page will appear where the payer has to click on the ‘Confirm’ button after verifying the payment details to proceed further.
  • The SBMOPS (State Bank Multiple Option Payment System) page is displayed with the all payment modes enabled for the merchant.
  • Customer chooses the desired option and makes the payment. He may also print the receipt online
 

3. How to make Payment by CINB Users

Step-by-Step process in CINB for making payment through State Bank Collect

  • CINB Administrator has to add the StateBankCollect Institution as beneficiary.
  • Maker has to create e-Cheque for making payment.
  • Authorizer will approve the e-Cheque for completing payment.
  • Generation of payment receipt in State Bank Collect page.

(A) Addition of State Bank Collect Institution as Beneficiary by CINB Administrator:

  • Login to OnlineSBI.
  • Click on 'Corporate Banking login' link
  • Click on 'Go' button.
  • Select 'Vyapaar' or 'Vistaar' facility as availed by you from your branch.
  • Click on 'Continue to login'
  • Administrator has to login with his user ID and password.
  • Select 'Manage Beneficiaries'
  • Select 'SB Collect Institution'
  • Accept the 'terms and conditions' by clicking on the box.
  • Click on 'proceed' button.
  • Select the 'State of Corporate/Institution' from the dropdown.
  • Select the 'Type of Corporate/Institution' from the dropdown.
  • Click on 'Go' button.
  • Select the Corporate/Institution from drop down.
  • Click on 'Submit' button
  • Following has been successfully enabled for State Bank Collect payment.
  • The process of adding State Bank Collect institution for payment is over. Click on logout button.

(B) Maker has to create e-Cheque for making payment:

  • Login to OnlineSBI.
  • Select 'State Bank Collect' link on the home page
  • Accept the 'terms and conditions' by clicking on the box.
  • Click on 'proceed' button.
  • Select the 'State of Corporate/Institution' from the dropdown.
  • Select the 'Type of Corporate/Institution' from the dropdown.
  • Click on 'Go' button.
  • Select the Corporate/Institution from drop down.
  • Click on 'Submit' button
  • Select the 'Payment Category'
  • Input the details against each field for making payment.
  • Enter the name, Date of Birth, mobile number in the boxes.
  • Enter the text as shown in the image.
  • Click on 'Submit' button.
  • Click on 'Confirm' button to verify the payment details and confirm the transaction.
  • In the next page, various payment options will be displayed.
  • The State Bank MOPS page with different modes of payment will open.
  • Select 'State Bank of India' from 'Net Banking' option.
  • It will take you to login page of onlineSBI.
  • Maker should login with his username and password.
  • Account summary window showing the transaction amount, reference number, institute
  • name, category name etc. will be displayed.
  • Click 'confirm' button
  • Enter the 'OTP' and submit.
  • e-Cheque will be displayed and pending for authorization.
  • Logout

(C) Authorizer has to approve the e-Cheque for completing payment:

  • Login to OnlineSBI.
  • Click on 'Corporate Banking login' link
  • Click on 'Go' button.
  • Select 'Vyapaar' or 'Vistaar' facility as availed by you from your branch.
  • Click on 'Continue to login'
  • Authorizer should login with his username and password.
  • Select 'Manage Transactions'
  • Click 'View Inbox'
  • Click 'All e-Cheques'
  • Select the `e-Cheque' for authorization.
  • Input the 'Transaction Password'
  • Click 'Submit' button.
  • Input the 'OTP' sent on the registered mobile number.
  • Click 'Submit' button.
  • A message for authorization of transaction successfully will be displayed.
  • Payment is now complete.
  • Logout

(D) Generation of payment receipt in State Bank Collect Page:

  • Login to OnlineSBI.
  • Select 'State Bank Collect' link on the home page
  • Accept the 'terms and conditions' by clicking on the box.
  • Click on 'proceed' button.
  • Select Payment History on the left side.
  • Two options i.e. date range for previous payments (if you do not remember reference
  • number) or remembered reference number.
  • Enter the date of birth and mobile no. in boxes provided will appear.
  • Enter the 'Start Date and End Date'
  • Enter the text as shown in the message.
  • Click on 'Go' button.
  • The Payment status 'Paid' will be displayed. Click on 'PRINT' Payment receipt will be displayed - Click on 'PRINT'
 

4.What are the option available for payment?

  • Internet banking of SBI and others bank
  • Debit cards (Visa/Master/ RuPaY) of SBI and other bank
  • All Bank Credit Card
  • UPI
  • NEFT / RTGS. (For other than SBI customer)
  • Pre-Paid cards
  • Foreign Cards
  • Branch option, Cash / SBI Cheque at SBI branche
 

5. Can the receipt be re-printed?

Yes, receipt can be re-printed through SB Collect option in onlinesbi.com. (SBCollectPayment History tab)

 

6. What are mandatory information required while making the payment?

Customer has to enter his name, Date of birth (DOB), Mobile number at the end of the page.

 

7. Is payment through foreign card available as an payment option?

Yes.

 

8. How I will come to know that my transaction is successful.

After the completion of transaction, message will be shown as “your transaction is successful” or it can be viewed through payment history (SBCollectPayment History)

 

9. If my account is debited but transaction failed, where to report?

Send an email to sbcollect@sbi.co.in

 

10. If transaction failed, what to do?

Please check the payment history for status of payment (SBCollectPayment History)

 

11. I want to deposit fees in cash/SBI Cheque?

Please visit any nearest branch along with the challan generated through SB Collect [www.onlinesbi.com/sbicollect/icollecthome.htm]

 

12. In case of any dispute, where to report?

Send an email to sbcollect@sbi.co.in


FAQ for Institutions/Corporates:

 

1. Features of State Bank Collect

‘State Bank Collect’ facilitates our Corporate Internet Banking (CINB) customers to receive online payments from receivers of their goods & services. Our CINB customers need not maintain a website. Payer of the Corporate has to just click on ‘State Bank Collect’ and choose the Corporate for which payment has to be made, fill up particulars of goods/services towards which payment has to be made and make the payment through one of the several options displayed to him on a Multiple Option Payment System (MOPS) page.

An illustrative List of online services (purposes) for availing the facility is given here under:

  • Collection for goods and services supplied by Firms/Corporates/Institutions.
  • Fee collection by Educational Institutions.
  • Collection of dues by Government/Quasi Government Bodies.
  • Local taxes like water tax, house tax, electricity bill etc. by Semi Govt. bodies.
  • Collection of Recruitment fee.
  • Donations to Charitable Institutions/Religious Institutions.
 

2. What is the eligibility criteria for availing SB Collect facility?

The merchant must have availed CINB facility with either of these variants, Khata Plus, Vyapar or Vistar.

 

3. How to enable SB Collect facility?

(https://corp.onlinesbi.com/corpuser/login.htm) followed by configure SB Collect.

The Corporate customers desirous of availing the ‘State Bank Collect’ facility should be registered for CINB (Corporate Internet Banking) with Khata plus/Vyapaar/Vistaar.

 

Configuration

In post-login, the CINB administrator has to go to State Bank Collect page and select ‘Add’ to configure details of the Corporate/Institution. The name and address of the Corporate/Institution are populated by the system. The administrator is then required to configure the following parameters:

  • Type of Corporate/Institution (From list of values).
  • Recovery of Transaction charges, whether from the Institution or from the customer.
  • Upload logo.
 

Defining Payment Categories and Parameters

The Corporate/Institution can add multiple payment categories based on their requirement.

  • The corporate/institution enters name for the particular payment-category to be defined.
  • Key in State of the Corporate/Institution (From list of values).
  • The account number where the credits are to be pooled should be chosen.
  • Select ‘Click here to Configure Payment Details’ link for configuring payment details such as Input Name, Input Type (Text/Options), Option parameters (In case input type is chosen as ‘Options’), and whether the field is mandatory or not.
  • Select the link ‘Click here to Configure Payment Amount Details’ for configuring amount details such as Name, Amount type (Fixed/Variable).
  • Enters the ‘Start Date’ viz. the commencement date from which the payment can be made by the retail customers. This field is not mandatory.
  • In case, the Start Date is entered, the ‘End Date’ is mandatory.
  • Select ‘Click here to Configure Late fee/Penalty’ link for configuring late fee/penalty details such as From Date, To Date, Amount Type (fixed/variable), Amount.
  • Any ‘Special Remarks/Payment Instructions’ for the end user required to be displayed on the Payment Details’ page can be uploaded through word/pdf document not exceeding 100 KB. Maximum two notifications can be given by the Corporate.
 

Confirmation

On completion of the above steps, the corporate will be able to download the application/agreement/terms and conditions documents as well as preview the sample online Fee Payment Form to be displayed to the end user for making payment.

 

Additional Feature: Pre-Population of Payer Data

This functionality allows the Corporate/Institution to pre-populate particulars or amount based on one or two key fields like Roll Number or Consumer Number etc., if so required. The process flow for this functionality is:

  • CINB Administrator configures the Payer Data File Structure for a payment category.
  • CINB Uploader uploads a test file with a single record based on this file structure.
  • CINB Administrator approves the test file.
  • CINB Uploader uploads the actual Payer Data File.
  • CINB Administrator approves the actual Payer Data File.
 

View/Modify/Delete

The Corporate/Institution can also put through the following, in case of need:

  • View/partly modify institution details (Type and Logo).
  • View/modify payment category.
  • Add new fields to the payment structure/update existing fields.
  • Update the closing date of acceptance of payments.
  • Upload a revised payment details document.
  • Delete payment categories.

Any modification/deletion made by the Corporate/Institution, needs to be approved by the bank. After approval, Corporate may start getting payments through State Bank Collect.

 

4.What is the role of the home branch?

Home branch will provide the CINB facility to customer. Home branch will approve first level authorization through maker and checker, in branch interface, created by the customer.

 

5. How the MIS can be downloaded?

SB Collect MIS can be downloaded from the Administrator login  SB Collect  First option (Category)  Request report.

 

6. What type of fields can be included?

Text, Date, Option, Fixed and Variables.

 

7. Can the late fee be incorporated?

Late fee can be incorporated in SB Collect Page and the same can be date-wise. Penalty can be fixed, percentage or variable.

 

8. When the fund be settled in merchant account.

SBI to SBI same day for SBI INB and Debit cards, for others T+1 or T+2.

 

9. How many categories can be created?

Unlimited categories can be created.

 

10. Who can create SB collect category/input screen?

Administrator of the Corporate can create category.

 

11. Can the information be pre-populated?

Yes data can be pre-populated in the SB Collect by the Customer himself i.e. “No branch intervention”.

 

12. What is the file format for Data upload?

File format is “.txt”

 

13. What kind of user is required to upload the data?

Data can be upload by the uploader of the customer. First uploader will upload test file then same will be approved by the Administrator, then Uploader will upload Actual file and the same will be approved by the Administrator.

 

14. What are the documents required to be executed?

Form A, B, C, D, E, F1, F2, G, as prescribed by the Bank. It can be downloaded from SB Collect after configuration of new category.

 

15. Do the merchant LOGO be part of the screen for collecting fund using SB Collect? What is the size of LOGO which can be used?

Yes, LOGO can be added by the customer in SB Collect page and size must be less than 20KB

 

16. What are the charges for getting the facility?

No charges for getting SB Collect.

 

17. Who bear the cost of transactions in SB Collect?

As per the mutual agreed agreement and RBI/Govt. guidelines.

 

18.Who will bear the transaction charges for Debit card transaction for all amount?

As per RBI guidelines Merchant has to bear the cost of Debit card transactions for all amount. In no case it will be pass on to the customer.

 

19. Can the merchant use the expired category again for collecting fund?

No, Customer has to modify the category and get it approved by branch level and LHO/Circle level.

 

20.Can the category be fixed for a duration?

Yes.

 

21. What is the process if merchant creates a SB Collect category, to be operational?

First level approval by the branch through maker/checker through branch interface then second level approval through circle admin maker/checker.

 

22. Is any agreement is required to be executed?

Yes. Stamp duty will be paid for execution of agreement as per the respective state stamp act.

 

23. If any approval is required. If yes, who is the competent authority?

Yes, approval is required from controlling authority.

 

24. What type of collection can be done using SB Collect?

Any type of collection can be done in SB Collect like School fee, college fee, Society charges, donations and any other collection.