The Profile Password provides an additional layer of security to your accounts. Whenever you access any functionality in the Profile tab you need to authenticate yourself with your Profile Password. For example, while setting your mobile number, adding a third party, defining limits for DD and third party transactions, and even while changing the Login password. The profile password is also required to enable high security to your accounts and to issue a demand draft. For enhancing the security, please use multilingual image based virtual key board (MIVKB).
You must mandatorily set your profile password when you login to the Internet banking website for the first time. The Profile password must be different from the login password. Ensure that you set a profile password that consists of a combination or numbers, letters and special characters / images so that it remains difficult to crack. You will be asked to select a hint question and give an answer to the same. The Hint question will be used to verify your identity in case you forget your profile password in future. Ensure that you memorize the password, hint question and answer.
How to set Profile Password?
When you login to the Internet banking application for the first time, you are requested to set the profile password.
Enter the profile password. Ensure that your password is a combination of letters in upper and lower case, digits and special characters / images, so that it is difficult to crack.
Reenter the same to confirm the password.
Click [Submit]. You are displayed a form to set the Hint Question and Answer.
Select a Hint Question from the list. Ensure to select a question that you are can easily remember.
Enter the answer to the hint question.
Click [Submit].
Memorize the hint question and answer as these will be your cues, if you forget your profile password in future.
Forgot Profile Password
If you have forgotten your profile password, you can reset the same yourself. You need to authenticate yourself with the hint question and answer that you had set for the Profile password or through ATM Debit card validation. If you don't remember the hint question or answer and you don't have the ATM debit card, you can approach your branch to reset the password.
How to reset Profile Password?
If you set the hint question or answer during first time login, you can use Hint Question Answer to reset the password.
To reset the Profile password using Hint Question Answer:
Click Profile -> Forgot Profile Password. A Forgot Profile Password Page appears and displays the below options to reset the Profile password
Using Hint Question Answer
By Visiting Branch
Approval through ATM Debit Card
Select the option Using Hint Question Answer.
In this page, select the hint question, which you had set when you created your profile password for the first time.
Enter the answer to the hint question.
Click [Submit]. The Set Profile Password page appears and allows you to define a new profile password.
Enter a new profile password. Ensure that your password is a combination of letters in upper and lower case, digits and special characters/ images, so that it is difficult to crack.
Reenter the same to confirm the password. Select a hint question and enter the answer for the same.
Click [Submit]. Your new profile password is registered in the system as indicated by the Confirmation page that appears.
How to reset Profile Password if you forgot Hint Question and Answer?
If you have forgotten the hint question or answer, or have never set a profile password, you can approach the branch to reset the password.
To reset the profile password by Visiting Branch:
Click Profile -> Forgot Profile Password. A Forgot Profile Password Page appears and displays the below options to reset the Profile password
Using Hint Question Answer
By Visiting Branch
Approval through ATM Debit Card
Select the option by Visiting Branch.
A Forgot Hint Answer page appears and displays a form to select your branch.
Select your branch and click [Submit]. A popup window opens and displays a Registration form for Duplicate Profile Password.
Download and save the form in your computer.
Close the popup window. You are displayed a reference number for the reset password request in a Confirmation page.
Make note of the reference number.
Print the Registration Form and fill the same.
Submit the form at your branch and request for resetting the profile password.
Ensure to quote the reference number when you submit the Registration form at the branch.
How to reset Profile Password using ATM Debit Card?
If you have forgotten the hint question or answer, or have never set a profile password, you can use the ATM Debit Card to reset the password.
To reset the profile password through ATM Debit Card:
Click Profile -> Forgot Profile Password. A Forgot Profile Password Page appears and displays the below options to reset the Profile password
Using Hint Question Answer
By Visiting Branch
Approval through ATM Debit Card
Select the option Approval through ATM Debit Card.
Onetime password (OTP) send to your Registered mobile number for second factor authentication.
Select the account number and click [Proceed]. A system redirects to ATM card validation page and displays an Active and Other Cards.
Select the Active card and Confirm.
In this page, Enter the Debit card details and Click [Proceed].
On Successful validation, you have to re-login to reset the profile password.
On successful re-login, the Set Profile Password page appears and allows you to define a new profile password.
Enter a new profile password. Ensure that your password is a combination of letters in upper and lower case, digits and special characters/ images, so that it is difficult to crack.
Reenter the same to confirm the password. Select a hint question and enter the answer for the same.
Click [Submit]. Your new profile password is registered in the system as indicated by the Confirmation page that appears.